At The Health Mart, customer satisfaction is our top priority. We strive to provide high-quality, organic herbal products and an excellent shopping experience. If for any reason you are not satisfied with your purchase, please review our return, refund, and cancellation policies below.

1. Return Policy

We offer a 7-day return policy for products that meet the following conditions:

• Eligibility for Returns:
  • The product must be unused, unopened, and in its original packaging.
  • The product must be in the same condition as you received it, without any signs of wear or damage
  • The product must be returned within 7 days from the date of delivery.
• Non-returnable Items:
  • Certain items are non-returnable, including:
    • Products marked as "final sale" or "non-returnable."
    • Items that have been used or opened.
    • Perishable goods, supplements, or products that have been tampered with or damaged after delivery.
• Return Process:
  • To initiate a return, please contact our customer service team at +91 9435010391 with your order details and reason for return.
  • Our team will guide you through the return process and provide a return authorization.
  • Once approved, you are responsible for shipping the product back to us. The shipping cost for returning the item will not be reimbursed unless the product is defective or we shipped the wrong item.

2. Refund Policy

Refunds will be processed once the returned product has been received and inspected by our team. Refunds are subject to the following conditions:

• Eligibility for Refunds:
  • Refunds will only be issued if the product is returned in its original, unused condition with all packaging intact.
  • If the return is approved, a refund will be initiated via the original payment method.
• Processing Time:
  • Please allow 7-10 business days after we receive the returned product for the refund to be processed and reflected in your bank or credit card account.
• Partial Refunds:
  • In certain situations, only partial refunds may be granted, such as:
    • Products not in their original condition or packaging.
    • Items returned after the 7-day return window.
• Non-Refundable Items:
  • Shipping fees are non-refundable unless the return is due to a product defect or an error on our part.
  • Items that have been used or are returned in a damaged state are not eligible for refunds.

3. Cancellation Policy

We understand that you may change your mind after placing an order. Our cancellation policy is as follows:

• Order Cancellation Before Dispatch:
  • You can cancel your order at any time before it has been dispatched by contacting our customer service team at +91 9435010391.
  • If the cancellation request is made before dispatch, you will receive a full refund for the order.
• Order Cancellation After Dispatch:
  • If your order has already been dispatched, it cannot be canceled. However, you may still return the product by following our return policy.

4. Defective or Damaged Products

In the unlikely event that you receive a defective or damaged product, please notify us within 24 hours of receiving the item.

• Steps for Reporting Damaged Products:
  • Contact our customer support at +91 9435010391 with your order details and a photo of the damaged product.
  • We will arrange for a replacement, after verifying the defect or damage.

5. Exchanges

• We do not offer exchanges for products unless they are defective or damaged.
• If you wish to exchange a defective or damaged item, contact our customer service team within 24 hours of receiving the product to arrange for an exchange.

6. Contact Us

If you have any questions about our return, refund, or cancellation policies, please reach out to us at: +91 9435010391

By purchasing from The Health Mart, you agree to abide by these terms and conditions related to returns, refunds, and cancellations. We reserve the right to modify or update this policy at any time